Avaya Names 911 ETC to Select Product Program

karinayandell — Sun, 18 Mar 2012 03:31:01 +0000

911 ETC is the only E911 service provider chosen by Avaya to be included as one of the eight initial DevConnect partners for the launch of the Select Product Program.

The Select Product Program enables innovative developer partner applications to be ordered directly through Avaya and its distributors. The new process simplifies the way customers obtain Avaya compatible technology, and opens up market opportunities for both developers and channel partners.

SPP enables both Avaya customers and channel partners to order 911 ETC solutions direct from Avaya or its distributors. Purchasing a complete Avaya based communications solution has been made simpler by eliminating the need for numerous vendor relationships and transactions, and streamlining the ordering process.

911 ETC solutions offered through the program have been compliance-tested for interoperability with Avaya Aura Communication Manager and Session Manager. By integrating with an Avaya platform, companies are able to seamlessly implement and maintain a fully hosted and managed E911 solution that meets state legislation requirements. As part of Avaya’s orderable solution set, 911 ETC solutions can be easily purchased through both Avaya and its distributors. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates an end-to-end E911 solution.

Mark J. Fletcher, ENP, Avaya’s Public Safety Solution Product Manager stated “Avaya considers E911 an important part of the enterprise strategy. Because of that, we’ve invited 911 ETC into the DevConnect Select Product Program from our ecosystem of DevConnect technology partners. The new Avaya special program is reserved for E911 technology partners that deliver unique functionality and extend the value of Avaya’s products.”

For more information on the Avaya Select Product Program, please contact us.

For additional information visit Avaya’s Connected blog: http://www.avaya.com/blogs/archives/2012/03/avaya-announces-e911-select-product-partners.html

E-911 for Enterprise

jgumm — Tue, 31 Aug 2010 03:28:35 +0000

For the enterprise, ensuring that 911 calls and location information is accurately delivered to emergency responders can be challenging — especially when multiple floors, multiple sites, or remote workers are involved. 911 ETC has offered a comprehensive, hosted E911 solution since 1997 and today provides service to hundreds of enterprise customers including; Apple, Booz Allen Hamilton, Hyatt Hotels, Macy’s, Social Security Administration, the Department of Interior, and many other Fortune 500 Companies.

911 ETC provides E911 for multi-line telephone systems (MLTS), Private Branch Exchange (PBX), Voice over Internet Protocol (VoIP) and Hybrid Technologies with its unique approach to a total solution, Crisis Connect™. As a fully hosted (Software as a Service) offering, automation of the E911 data is the key to keeping it accurate and current. Our questions have always been “Why duplicate the data at the end-user site?” “Why increase the points of failure just to manage the E911 database?”

Data Management

Identify the appropriate solution to minimize impact to the organization
Create the database to NENA standards
Perform onsite station/location audit (per request)
Transmit data to the E-911 regional data repositories and/or adjunct equipment
Maintain and update the database
Remote user/address implementation
Nomadic user management
Provide detailed/customized reports
Provide on-going consultation and support

Infrastructure Implementation

Consult, recommend, and provide all switch adjunct/network interface equipment
- Emergency-Onsite-Notification
- IP Discovery Appliance
Recommend and implement Gateway Services as appropriate (ILEC)
Provide and implement Gateway Services as appropriate (CLEC)
Recommend, coordinate, & order proper E-911 network connections (SIP/ISDN PRI)
Voice Positioning Server set-up
Coordination of number ranges
Testing of implementation
Coordination and provision for VoIP
Provision for soft phones (when required)

Data Interface Options

911 ETC provides a custom interface software loader (AUTO-MAC™) to accept data from customer’s existing change management system
ETC maintains all stations, both DID and non-DID
Incremental or full switch data change downloads
IP Cloud Dashboard
SoftLoc for nomadic users

Security and Confidentiality

Data is maintained in strict confidence
Database is not accessible from external network
Data is backed up daily, with off-site copies maintained
911 ETC maintains full liability insurance

For more information on how 911 ETC can assist the enterprise, please contact us.

E-911 for Education

jgumm — Tue, 31 Aug 2010 03:20:37 +0000

“Now our school offices receive a pop-up on their computer screens when a 911 call is placed from anywhere in the building. It gives the information of the exact location and extension that the call was placed from. It is easy to send 911 ETC updates, changes, or additions we have made to our own phone system. They in turn update the information and promptly send it off to the PSAP so our local emergency responders are better able to respond to an emergency in our buildings.” Jennifer Kendrick, Monroe Public Schools

Without a complete E911 solution in place, responders cannot know the exact location of an ongoing emergency taking place on a school campus. This safety glitch has hundreds of K-12 schools, colleges and universities across the nation taking measures to fully implement for E911 with ongoing monthly maintenance service included. 911 ETC can assess your school’s needs, implement a solution and maintain the service for you.

With hundreds of customers across the nation, 911 ETC currently assists small private schools, large K-12 districts, community colleges and multi-site universities with the challenge of E911. The company has been providing a hosted, cost-effective solution since 1997 and is able to automatically integrate with nearly any platform in existence.

Contact 911ETC today for a free school campus E911 assessment.