For the enterprise, ensuring that 911 calls and location information is accurately delivered to emergency responders can be challenging — especially when multiple floors, multiple sites, or remote workers are involved. 911 ETC has offered a comprehensive, hosted E911 solution since 1997 and today provides service to hundreds of enterprise customers including; Apple, Booz Allen Hamilton, Hyatt Hotels, Macy’s, Social Security Administration, the Department of Interior, and many other Fortune 500 Companies.
911 ETC provides E911 for multi-line telephone systems (MLTS), Private Branch Exchange (PBX), Voice over Internet Protocol (VoIP) and Hybrid Technologies with its unique approach to a total solution, Crisis Connect™. As a fully hosted (Software as a Service) offering, automation of the E911 data is the key to keeping it accurate and current. Our questions have always been “Why duplicate the data at the end-user site?” “Why increase the points of failure just to manage the E911 database?”
Data Management
- Identify the appropriate solution to minimize impact to the organization
- Create the database to NENA standards
- Perform onsite station/location audit (per request)
- Transmit data to the E-911 regional data repositories and/or adjunct equipment
- Maintain and update the database
- Remote user/address implementation
- Nomadic user management
- Provide detailed/customized reports
- Provide on-going consultation and support
Infrastructure Implementation
- Consult, recommend, and provide all switch adjunct/network interface equipment
- Emergency-Onsite-Notification
- IP Discovery Appliance
- Recommend and implement Gateway Services as appropriate (ILEC)
- Provide and implement Gateway Services as appropriate (CLEC)
- Recommend, coordinate, & order proper E-911 network connections (SIP/ISDN PRI)
- Voice Positioning Server set-up
- Coordination of number ranges
- Testing of implementation
- Coordination and provision for VoIP
- Provision for soft phones (when required)
Data Interface Options
- 911 ETC provides a custom interface software loader (AUTO-MAC™) to accept data from customer’s existing change management system
- ETC maintains all stations, both DID and non-DID
- Incremental or full switch data change downloads
- IP Cloud Dashboard
- SoftLoc for nomadic users
Security and Confidentiality
- Data is maintained in strict confidence
- Database is not accessible from external network
- Data is backed up daily, with off-site copies maintained
- 911 ETC maintains full liability insurance
For more information on how 911 ETC can assist the enterprise, please contact us.
