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Why Pursue an E-911 Solution for VoIP?
The necessity of a hybrid E911 solution for TDM and VoIP has fast become a reality. Many businesses are finding themselves in the beginning stages of transitioning from a traditional multi-line telephone system over to VoIP. If your place of business currently has a mixture of both systems, 911 ETC is the leader in providing a complete hybrid solution for your enhanced 911 needs. Our automated, SaaS (Software as a Service) solution makes it possible for you to implement E911 for both VoIP and MLTS with no costly fees for additional onsite equipment along the way as you continue the transition. Our strategic VoIP partnerships and industry expertise enable us to act as a single point of contact for your organization. This sets us apart from our competitors and makes our hybrid solution the most cost-effective and simple to install.
With legislation pending or in place in nearly half of the states and federal mandates on the horizon, you can't wait to act on providing an E911 solution during this time of transition. 911 ETC is able to immediately partner with you in ensuring the safety of your workplace right now. Our SaaS solution makes it possible for you to continue to move forward with changes in your network as new technology becomes available, without the worry of any necessary and costly equipment updates regarding enhanced 911.
E-911 Solutions for VoIP
911 ETC’s Crisis Connect™ for VoIP or Hybrid PBX/VoIP is a turnkey solution to provide an organization with an efficient and cost effective way to manage its E-911 database.
Crisis connect™ consists of a suite of product offers consisting of professional services (including Onsite location Audit), hosted database management, E-911 database automation technology (Auto-MAC™), and PBX adjunct equipment that performs; Campus IP discovery, Onsite Emergency Notification (LAN Alert™), Non-DID to DID translation, and ANI Call masking while utilizing an ISDN PRI Translator or CAMA Trunks.
Clients can pick and choose from one or all of the products ETC offers.
E-911 in an enterprise VoIP environment poses the same challenges as with Multi-line Telephone systems (MLTS), or PBXs, with additional factors that must be taken into consideration. The configuration of the environment will determine the design and implementation of the E-911 solution. Are you completely VoIP all the way to the desktop, or is it a hybrid environment that utilizes both VoIP and TDM type telephones?
- How is discovery and management of the Hard/soft phone and its location within the enterprise mapped and reported within the system?
- Is the technology and configuration based on subnet, (ELIN/ERL), or desktop, or both?
- How will the PS/ALI database upload to regional E-911 data services centers be accomplished? Will it be based on subnet, or desktop, or a combination of both?
- Will the VoIP system provide for proper call routing of the 911 call, with callback capability to the desktop?
- Can the VoIP system generate Emergency Onsite notification and will it be based on the subnet, desktop, or both?
Some of these capabilities inherently reside within some brands of PBX/VoIP platforms, others are lacking. Where one creates subnets for cluster of telephone instruments another will detect location identity to the desktop. Due to the complexity of VoIP, there are many variables to consider in choosing the best solution for E-911. 911 ETC is the industry expert in determining the best solution specific to each organization, implementing the plan, and then continuing to manage the E911 database.
For more Information please click here to contact one of our design Specialists, or call (425)368-2911.