Our Customers ...
Automation/Integration Platforms Support
911 ETC has created its proprietary software loader, Auto-MAC™ to allow our customers to use any platform they are currently using to keep track of their personnel and telecom resources. Our current customers have utilized PBX administration software, telephone service order systems, human resource systems, and call accounting systems.
Auto-MAC™ accepts a directory export, on schedule, from the change management platform, in its language. The directory is sent as an email attachment, FTP file, etc. Auto-MAC™ then converts it to the proper NENA format for each specific region and E-911 data service center (DSC) requirement.
Auto-MAC™ Integration Chart
| PBX/VoIP Administration Integration | |
| MFG | Platform |
| 3 COM | Varied |
| Alcatel | 4760, and others |
| Avaya | ASA and others |
| Cisco | Emergency Responder |
| Intecom | Varied |
| Mitel | OPPS Manager, and others |
| NEC | AIM Worxs, and others |
| Nortel | OTM and others |
| Siemens | HiPath User Management and others |
| CAS, Facilities Management Software | |
| Pinnacle | Varied |
| Avotus | Varied |
| Human Resources Platforms | |
| People Soft | Varied |
| Custom LDAP | Varied |
Error flagging and correction routines and sub-routines are performed in minutes even prior to the download to the regional DSCs. Often typographical errors are “self-healed” based on the rules of engagement between 911 ETC and our customer. Errors which require human intervention (NENA ID, Locks and Un-Locks, etc.) are handled quickly and professionally by ETC’s customer service support staff. Status and transaction reports are presented on a scheduled basis as well.
Auto-MAC™ takes a two or three step process of moving, adding, changing, or deleting a telephone location down to the original process within the original platform. No need to perform an entry in multiple places. And, no need to monitor multiple platforms that can create data errors.
