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E-911 Solutions for PBX
911 ETC’s Crisis Connect™ for PBX is a turnkey solution that provides an organization with an efficient and cost effective way to manage its E-911 database.
Crisis Connect™ consists of a suite of product offers consisting of professional services (including Onsite location Audit), hosted database management, E-911 database automation technology (Auto-MAC™), and PBX adjunct equipment that performs; Onsite Emergency Notification (LAN Alert™), Non-DID to DID translation, and ANI Call masking while utilizing an ISDN PRI Translator or CAMA Trunks.
Clients can pick and choose from one or all of the 911 ETC’s product offers.
Multi-line Telephone Systems (MLTS) or PBXs depending on age, pose their own set of challenges. The design of the delivery of the 911 call is as important as the database management process. Design must take into consideration many qualities of the existing PBX/PBX network.
- Is the PBX legacy of newer vintage?
- Can the PBX/PBX cluster generate calling party ID to the PST network? ISDN PRICAMA
- Does the PBX and the remote locations networked reside in the same tandem service area?
- Does the PBX produce or accommodate emergency notification of a 911 call placed?
In addition to these important questions, setting up the E-911 data for the PBX can be a complicated and arduous process. 911 ETC will consult with the customer to create the data to the specifications required within the city and county each location resides. If the data audit becomes too much of a burden, 911 ETC will perform an onsite audit of all telephone locations. 911 ETC employs highly trained staff in pairs of two to comb every possible telephone location within the organization’s confines. Often, once the data is built, 911 ETC will import back into the customer PBX administration software the entire location directory file.
Our customers have no need for onsite equipment or software. Database management is performed by the PBX administrator when he or she performs the MAC within the PBX Administration software. No need to learn another platform. The PBX administration software exports the station level directory directly to 911 ETC.
911 ETC takes it from there. 911 ETC’s proprietary automation technology, Auto-MAC™ does the conversion and reformatting to regional Data Service Center’s NENA standard format. Error flagging and correction, and transaction reporting are performed through routines and sub-routines of the 911 ETC data center. When errors occur which requires human intervention, 911 ETC’s customer support personnel step in to rectify the problem.
The enterprise PBX (PBX cluster) needs only to delivery the calling number to the PSTN via an ISDN PRI pipe or CAMA trunk to be technically ready to deliver ALI to the PSAP.
911 ETC’s Crisis Connect™ for PBX
Data Management
- Identify the appropriate solution to minimize impact to the organization.
- Create the database to NENA standards.
- Perform onsite station/location audit (per request).
- Transmit data to the Automatic Location Information regional data repositories and/or adjunct equipment.
- Maintain and update database.
- Provide detailed/customized reports.
- Provide on-going consultation and support.
Infrastructure Implementation
- Consult, recommend, and provide all switch adjunct/network interface equipment.
- Recommend and implement Gateway Services as appropriate. (ILEC).
- Provide and implement Gateway Services as appropriate. (CLEC).
- Recommend, coordinate, & order proper E-911 network connections (CAMA trunk/ISDN PRI).
- Coordination of number ranges.
- Testing of implementation.
Data Interface Options
- 911 ETC provides a custom interface software loader (AUTO-MAC™) to accept data from customer existing change management systems such as:
- Human Resource system (Auto-MAC™ Integration Chart)
- Switch maintenance software (Auto-MAC™ Integration Chart)
- Telephone service order system (Auto-MAC™ Integration Chart)
- ETC maintains all stations, both DID and non-DID
- Incremental or full switch data change downloads.
Security and Confidentiality
- Data is maintained in strict confidence.
- Database is not accessible from external network.
- Data is backed up daily, with off-site copies maintained.
- 911 ETC maintains full liability insurance.
Need more Information? Please Click here to contact one of our design Specialists, or call 425-368-2911.
Please Click here if you are ready to go and want to go through the Discovery Process with one of our Account Managers, or call 425-368-2911
911 ETC’s Design Check List helps to gather the information needed to assemble the pieces on your end.