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E-911 Solutions for Centrex

911 ETC’s Crisis Connect™ for Centrex is a turnkey solution to provide an organization with an efficient and cost effective way to manage its E-911 database.

Crisis Connect™ consists of a suite of product offers including professional services, hosted database management, and E-911 database automation technology (Auto-MAC™) based on available customer Change Management Software Platform (CMSP).

Clients can pick and choose from one or all of the 911 ETC’s product offers.

Setting up the data can be a complicated process. 911 ETC will consult with the customer to create the data to the specifications required within the city and county each location resides. If the data audit becomes too much of a burden, 911 ETC will perform an onsite audit of all telephone locations. 911 ETC employs highly trained staff in pairs of two to comb every possible telephone location within the organization’s confines. Often, once the data is built, 911 ETC may be able to import back into the customer CMSP the entire location directory.

No need for onsite equipment or software. Database management is performed by the CMSP administrator when he or she performs the MAC within the CMSP. No need to learn another platform. The CMSP must be able to export the station level directory directly to 911 ETC.

911 ETC takes it from there. 911 ETC’s proprietary automation technology, Auto-MAC™ does the conversion and reformatting to regional Data Service Center’s NENA standard format. Error flagging and correction, and transaction reporting are performed through routines and sub-routines of the 911 ETC data center. When errors occur which requires human intervention, 911 ETC’s customer support personnel step in to rectify the problem. A 911 ETC representative will even get on the telephone on behalf of our customer.

The enterprise Centrex needs only to delivery the calling number to the PSTN via Digital/ISDN Centrex lines to be technically ready to deliver ALI to the PSAP.

911 ETC’s Crisis Connect™ for VoIP

Data Management

  • Identify the appropriate solution to minimize impact to the organization.
  • Create the database to NENA standards.
  • Perform onsite station/location audit (per request).
  • Transmit data to the Automatic Location Information regional data repositories and/or adjunct equipment.
  • Maintain and update database.
  • Provide detailed/customized reports.
  • Provide on-going consultation and support.

Infrastructure Implementation

  • Consult, recommend, and provide all switch/VoIP server adjunct/network interface equipment.
  • Recommend and implement Gateway Services as appropriate. (ILEC).
  • Provide and implement Gateway Services as appropriate. (CLEC).
  • Recommend, coordinate, & order proper E-911 network connections (CAMA trunk/ISDN PRI).
  • Coordination of number ranges.
  • Testing of implementation.

Data Interface Options

  • 911 ETC provides a custom interface software loader (AUTO-MAC™) to accept data from customer existing change management systems such as:
  • ETC maintains all stations, both DID and non-DID
  • Directory export from administration platform, IP discovery module, or both
  • Incremental or full switch data change downloads.

Security and Confidentiality

  • Data is maintained in strict confidence.
  • Database is not accessible from external network.
  • Data is backed up daily, with off-site copies maintained.
  • 911 ETC maintains full liability insurance.

911 ETC’s Crisis Connect™ bridges the gap between disparate technologies (TDM/VoIP) based on the administration platform of both.

Need more Information please Click here to contact one of our design Specialists, or call 425-368-2911.

Please Click here if you are ready to go and want to go through the Discovery Process with one of our Account Managers, or call 425-368-2911

911 ETC’s Design Check List helps to gather the information needed to assemble the pieces on your end.